Policies

VEI: Policies

Satisfying our customers is a business philosophy that we respect and practice, and we will do everything within reason to accomplish this.

Return Policies:

All returns require prior authorization. Returns must be authorized by VEI within the warranty period. Within the warranty period, we will replace or repair, at our sole discretion, any product that is deemed defective. After the warranty period, the product will be repaired or replaced on a billable basis.

Products purchased under specific government or education contracts and or regulations may be subject to different return policies.

All non-defective returns authorized by VEI are subject to a 15% restocking fee, 30% on custom products such as custom computers and must be returned within 30 days from date of invoice. Incomplete returns, unmarked returns missing a (RMA#) or unauthorized returns may be refused or subject to additional fees.

Customer should accept product deemed to be damaged from the carrier. In order to facilitate timely resolution with the carrier, the customer should document the damage with the driver at the point of delivery in order for VEI to file a damage claim as well as arrange for inspection and pick up of the damaged product. Customer must notify VEI within 15 days from arrival or our standard return policy will override any damage claim.

Customer is responsible for shipping charges on RMA returns. Customer also assumes the risk of loss and damage on all return shipments. VEI recommends the use of a reputable freight carrier who can provide proof of delivery (POD) information upon request. VEI also recommends proper packaging and insurance on your return shipment.

VEI may bill the customer or the customer will reimburse VEI for all charges incurred by VEI for freight-collect shipments or customer carrier-account shipments that the customer either refuses shipment on, or refuses to pay.

Need to Return a product:

To return a product at VEI, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at support@vei-systems.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request a return:
By phone: 1-954-653-0210
Monday - Friday: 8:30 a.m. - 6 p.m. EST
By e-mail: support@vei-systems.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number and date of purchase
- Item serial number(s)
- Nature of the problem

Warranty Information:

In general, VEI only accepts returns on merchandise from select customers within the warranty period specified. However, VEI reserves the right to authorize product returns beyond the warranty period at their discretion. IF the product is accepted after the warranty period per arrangements with VEI, a credit will be issued toward the replacement or purchase of a new item or product. VEI will not accept returns from end users unless specific arrangements have been made by their dealer and VEI.

A FULL REFUND will be issued only by authorization from management, otherwise a replacement product or equivalent will be given.

A CREDIT will be issued towards future purchases on any product VEI offers if a refund or replacement is not authorized.

ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to VEI on returned items, and VEI will pay the equivalent (meaning the same as incoming shipping) charges on the replacement or exchange item(s) going back. If a different method of shipping to the recipient is required, then VEI will charge the difference to the recipients account.

SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW:

VEI (Valhalla Enterprises, Inc.
5101 N.W. 21st Avenue Suite 142
Ft. Lauderdale, Florida 33309
USA

Errors and Omissions:

VEI makes every effort to ensure the accuracy of the information published on our Web site. However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. VEI makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.

If an error is made and a product is listed at an incorrect price, VEI shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, VEI shall immediately issue a credit in the amount of the incorrect price.

Note: We do not guarantee VEI prices listed on other Web sites or price engines.

Terms and Conditions:

Standard Terms of Sale
All sales are subject to the following terms and conditions:

Customer Acknowledgment.
Customer acknowledges agreement with these Terms of Sale by the placement of an order to purchase a Product from VEI.
All Sales Made In Florida.
All sales shall be deemed made in the State of Florida, USA, regardless of the location of the Customer.
The Customer agrees that any dispute with VEI arising out of the Customer's purchase from VEI shall be brought by the Customer exclusively in the state or federal courts situated in the State of Florida; and the Customer hereby agrees that such venue is appropriate and that VEI's agreement to sell and deliver products to the Customer is dependent on this provision.
Purchase Price.
(a) Prices and promotions are listed in VEI's catalogs and Web site, and are subject to change without notice. Prices for certain governmental, corporate, and institutional customers may be set forth in a bid or other written agreement between the parties.
(b) Payment is due before shipment, unless credit terms have been arranged in advance with VEI's Credit Department. In such case, payment terms shall be as set forth in the credit agreement.

(c) VEI collects sales and use taxes for sales made to residents of the State of Florida. VEI shall not be liable for handling or customs charges for shipments outside the United States.
Shipping Terms.
Shipping terms are: F.O.B. Ft. Lauderdale, Florida. VEI will arrange payment for shipping with the carrier, but such costs are the responsibility of Customer. Risk of loss is upon Customer once VEI delivers the Product to the carrier. Delivery times are estimates only and VEI shall not be liable for delays.
Vendor License Agreements.
Customer agrees to abide by all license provisions or end user agreement imposed by the manufacturer or publisher.
International.
Products sold by VEI, including equipment and software, may be exported from the United States only in accordance with the Export Administration Regulations. Diversion contrary to United States law is prohibited. Customer warrants and represents that it is eligible to receive Products under United States law and agrees to abide by any export or re-export restrictions imposed by the manufacturer or publisher.
LIMITED MANUFACTURER'S WARRANTY.
(a) VEI warrants that it has good title to the hardware Products it sells, and that it has proper authority to license the software Products it distributes
(b) VEI does not warrant the performance or integrity of certain Product it sells, but merely passes through to the Customer whatever end-user warranty the manufacturers or software publishers provide with their respective Products.

STATEMENTS MADE TO YOU IN THE COURSE OF ANY PRIOR, CURRENT, OR FUTURE SALE ARE SUBJECT TO THE YEAR 2000 INFORMATION AND READINESS DISCLOSURE ACT, (___U.S. C.___) (P.L. 105-271). IN THE CASE OF A DISPUTE, THIS ACT MAY REDUCE YOUR LEGAL RIGHTS REGARDING THE USE OF ANY SUCH STATEMENTS, UNLESS OTHERWISE SPECIFIED BY YOUR CONTRACT OR TARIFF.

(d) VEI DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY LAW, INCLUDING MERCHANTABILITY AND USE FOR A PARTICULAR PURPOSE.
LIMITATION OF LIABILITY.
IN NO EVENT SHALL VEI BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR OPPORTUNITY. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY IS STATED IN THE MANUFACTURER'S OR PUBLISHER'S END USER WARRANTY ACCOMPANYING THE PRODUCT. IN NO EVENT SHALL VEI'S LIABILITY EXCEED THE REPAIR, REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM VEI. SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMERS MAY NOT APPLY. CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.
Returns.
Returns of Products are subject to VEI's current return policies, which are set forth in the catalogs, Web site, and shipping statement, subject to any additional or lesser return rights adopted by the manufacturer or publisher. Read our Returns Policy
Exclusive Agreement.
These Terms of Sale represent the complete and final agreement between the Customer and VEI for the matters set forth herein, and shall be supplemented only by the prices, quantity, and descriptions set forth in VEI's invoice for the relevant sale. Terms contained in Customers' purchase orders, offers to buy, terms and conditions, and the like shall have no effect.
General.
(a) These Terms of Sale and any transactions made under them shall be interpreted by and be subject to the laws of the State of Florida.
(b) In the event any section or portion of a section of these Terms of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms of Sale, and the remaining terms shall continue in full force and effect.

(c) VEI shall not be responsible for damages or delays resulting from Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo.

(d) These Terms of Sale may be modified from time to time by VEI without notice, and are current as of the date of the then current catalog or Web site. Please refer to the current catalog or Web site.